Live Animals (Sold In Store)
We strive to ensure that all the animals we sell are in good health prior to releasing them to their new homes. With this in mind, we have developed a guarantee that endeavors to be fair to all parties, while keeping the best interest of the pet in mind.
- Small Animals, Reptiles & Birds: 15 Days
- Freshwater Fish: 72 hours
- Rock/Coral: None
In all cases the customer must provide a copy of their receipt, along with the critter or fish in question, in order to receive store credit. For fish claims, a separate water sample that tests “acceptable” is required; otherwise we will happily coach on how to remedy problem areas.
If there are any signs or symptoms of distress, please notify us as soon as possible so that we may correct the issue prior to it becoming more serious. We would much prefer that your pet be able to return, healthy, to its home with you.
We reserve the right to modify, change, or rescind this guarantee at any time, in our sole discretion, if we feel it is being abused, or if we feel it is in the best interest of the animal(s).